FAQs

How much does shipping cost?
We offer $4.95 shipping on US orders up to $50, and $5.95 on US orders $51–$74. FREE shipping applies to all US orders $75+ and all International orders $100+. Free shipping is automatically applied at checkout — no coupon code needed.

How long does delivery take?
Orders are processed within 1–3 business days. Once dispatched, estimated delivery times are:

You will receive a tracking number by email as soon as your order ships.

I've entered a wrong shipping address! Can I change it?
Please contact us immediately at support@booksthreads.com with your order number and the correct address. We can update your address as long as your order has not yet been dispatched. Once an order has shipped, we are unable to redirect it — so please double-check your address at checkout.

Can I cancel my order after it's been placed?
Yes — if your order has not yet been processed or shipped, we can cancel it for a full refund. Please email support@booksthreads.com with your order number as soon as possible. Orders that have already been dispatched cannot be cancelled.

I ordered multiple items, but only received one. Where is the rest?
If you ordered multiple BooksThreads tees, they may be shipped in separate packages depending on stock availability at our fulfillment centers. You should receive individual tracking numbers for each package. If only one tracking number was provided and multiple items are missing, please contact us at support@booksthreads.com and we will investigate immediately.

I'm not happy with my order. Can it be returned? What if there is an issue?
Because every BooksThreads tee is custom-printed just for you, we're unable to accept returns for change of mind, incorrect size selection, or personal preference. However, if your item arrives damaged, misprinted, or is the wrong item, we've got you covered — email us at support@booksthreads.com within 30 days of delivery with your order number and a photo of the issue, and we'll send a free replacement or issue a full refund, your choice. No need to return the item to us.

I haven't received my order yet. Where is it?
First, check your tracking number (sent to your email within 1–3 business days of ordering). If your estimated delivery window has passed and your order still hasn't arrived, please contact us at support@booksthreads.com with your order number within 30 days of the estimated delivery date. We will investigate with the carrier and resolve it for you within 48 hours.

Are there customs, taxes, duties, and/or tariffs?
We ship worldwide. Depending on your country, your order may be subject to import duties, taxes, or customs fees upon arrival. These charges are determined by your local customs authority and are not within our control. Customers are responsible for any applicable customs fees. We recommend checking with your local customs office if you are unsure before placing your order.

What is the return policy?
Because each item is made to order, we don't accept returns for change of mind or sizing. If your order arrives damaged, defective, misprinted, or you received the wrong item, contact us at support@booksthreads.com within 30 days of delivery with photos — we'll send a free replacement or a full refund, no return shipping required. For full details, see our Refund Policy.